The DWP's Benefit Overpayment Recovery Guide
makes it clear that all* overpayments to be recovered from the claimant must be notified to them. It states:
"3.32 Where a recoverable overpayment is not a SMOP* then it must be notified to the person from whom it is recoverable (the current notification is an ORG 7).**
3.33 Where the overpayment is recoverable from more than one person then each of the persons from whom the overpayment is recoverable must be notified except where:
- the overpayment is recoverable from the claimant and their appointee and the appointee is still acting for the claimant. In this case a single notification can be sent to the appointee but making it clear that the overpayment is recoverable from both of them."
*Except where it is a Small Overpayment - known as a SMOP - the limit is normally £65 but the limit does not apply to fraudulent overpayments.
However we have heard that claimants have not always been notified, either by letter or on the journal. Often the first they know will be when they receive their award notification on their online account - see "from ongoing benefit" below.
**ORG7 is a letter. The guidance does not refer to notification on the account, via the journal..