Housing Systems: Combating poverty and sustaining tenancies.
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Claims: How to Claim

Full / Digital UC

Find out how people in a Full  / Digital Service area claim Universal Credit.

Live / Gateway UC

No new claims in Live / Gateway areas from 1st January 2018.

Registering intention to claim

Who can register an intention to claim and why would they do it?

From Hospital

Hints and tips for making a new claim for Universal Credit from hospital.

New Claim Interview

What happens at the New Claim Interview?

Claimant Commitment

Every claimant must accept a Claimant Commitment in order to be entitled to Universal Credit.

ID Verification

What documents are needed and what happens if the claimant fails to verify their ID?

Information & Evidence

What is needed?

Existing Benefits

What happens to the claimant's existing legacy benefits when they make a claim for Universal Credit?

Re-Claims

Who can make a rapid re-claim for UC?


Mental Capacity

What about claimants who lack capacity?