Housing Systems: Combating poverty and sustaining tenancies.
UC Problem Areas and how to resolve them

Need training for front line staff that deals with the complexities of Universal Credit?

"Brilliant training that was so relevant to my every day job."
This full-day session is packed full of useful information and practical ideas to aid problem solving 
The day will be mainly case study based– concentrating on the areas where things are going wrong – giving the knowledge and tools to put them right!

Outline of Day

9.30am            Introductions and Expectations
9.40am            Claiming Review
                        Who has to claim UC in a Digital area
                        Better off / worse off
                        Avoiding UC – is it possible?
                        Claims wrongly being closed – how to challenge this
                        Case Studies

10.45am          Break

11.00am          Limited Capability for Work and UC
                        Moving from ESA to UC – ensuring the award is correct
                        What if ESA continues in payment?
                        Becoming unfit whilst on UC – impact on award / claim
                        Being found fit – what then?
                        Particular issues for couples
                        Case Studies
12.30am          Lunch              
1.15pm            What’s going wrong?
                        Untidy tenancies – getting the rent covered
                        Housing Costs Contributions
                        Watch out for workers!
                        Lesser known rules:
                        ‘Relevant benefit’ rules
                        What happens when a claimant turns PC age?
                        Issues for EEA National couples

2.45pm            Break
3.00pm            Challenging UC Decisions
                        Explicit consent
                        Requesting MR
3.45pm            Case Studies
4.30pm            Close

What delegates have said about this course:

"Great course - so useful to look at UC in this detail and using case studies. Everything was brilliantly explained - I will definitely be using this in my day job!"

"Loved being able to ask questions - and get answers from a knowledgable trainer."


To book this course in-house for just £895+vat for up to 16 delegates please....

Call us now on: 01756 796394 or email: training@housingsystems.co.uk
"I have worked in housing for over 30 years and this is the best benefits training I have ever had."

Shoreline Housing
Find out more about our in-house training...........click here
If you would like to learn more about our services just ask for an information pack - email us at: info@housingsystems.co.uk
In-house course
Universal Credit is more complex than anyone expected and those complexities are causing huge problems for claimants.

Many are not aware why the problem has arisen or how to deal with it.

Some don't even know that they are missing out on money they are entitled to.

This course aims to give delegates the knowledge and confidence to tackle these issues. 

Devised especially for those staff who have a basic knowledge of Universal Credit and are now ready to delve into the complexities of the system that they need to know for their job.

This course aids learning by using case studies and discussion and is different to most other UC training.

You will not be disappointed if you book this course.

Book this course in-house for just £895+vat (for up to 16 delegates).