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Reducing rent arrears through Universal Credit

Looking for training that will help your staff resolve the problems of UC and reduce rent arrears?

"This course has given us plenty of ideas that we can take back and use in our daily work - a real eye opener."
This full-day session is packed full of useful information and practical ideas to help resolve some of the UC problems that are causing rent arrears.
Aimed specifically at those who work with tenants. The knowledge gained on this course will help delegates to protect their customers’ UC income and minimise the impact on rent accounts.

Outline of Day

9.30am                 Introductions and expectations

9.40am                 Problems with claiming
                             Who has to claim?
                             Backdating
                             Claim closed?
                             Rapid reclaims
                             True / False exercise

10.30am               Dealing with sanctions
                             Prevention is better than cure
                             How sanctions work – impact on rent account
                             Challenging sanctions

11.00am               Break

11.15am               Maximising entitlement
                             Previously on ESA?
                             Working carers
                             Disabled workers
                             Deductions
                             Case studies

12.45pm               Lunch

1.30pm                Getting the Housing Costs Element right
                            ‘Untidy tenancies’
                             Non-dependant deduction issues
                             Use and occupation
                             Temporary absences
                             Discretionary Housing Payments
                             Would I lie to you exercise

3.00pm                 Break

3.15pm                 Issues around Changes in Circumstances
                             Starting work / issues for workers
                             Becoming too sick to work / look for work
                             Moving home
                             Case Studies

4.00pm                Challenging decisions
                             The process
                             Explicit consent

4.30pm               Close
What delegates have said about this course:

"Light bulb moments - made me understand some of the issues we have been having."

"Excellent course. Loved looking at case studies and seeing what we can do to help our tenants."

 "Trainer very informative - answered all our questions."

"Feel so much more confident - feel I have the information I need to make a difference."

"I never knew UC was going to be so complicated - this course was a real eye opener and a must for anyone who works in rents."

 
To book this course in-house for just £895+vat for up to 16 delegates please....

Call us now on: 01756 796394 or email: training@housingsystems.co.uk
Information
Tools
Confidence
"I have worked in housing for over 30 years and this is the best benefits training I have ever had."

Shoreline Housing
Find out more about our in-house training...........click here
If you would like to learn more about our services just ask for an information pack - email us at: info@housingsystems.co.uk
In-house course
Universal Credit is a real challenge for both claimants and housing providers.

Its complexities are causing huge problems for claimants.

And it is very different to the system it replaces - you cannot use your HB knowledge when advising a tenant on UC. Chances are you'll be giving the wrong advice!


This course aims to give delegates the knowledge and confidence to tackle these issues. 

Devised especially for those who work in rents / income collection, this course uses case studies to problem the problem (and solutions) to life.

Book this course in-house for just £895+vat (for up to 16 delegates).

Contact us on:

training@housingsystems.co.uk