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UC Problem Areas and how to resolve them

Need training for front line staff that deals with the complexities of Universal Credit?

"Great course - so useful to look at UC in this detail and using case studies. Everything was brilliantly explained - I will definitely be using this in my day job."
This full-day session is packed full of useful information and practical ideas to aid problem solving 
The day will be mainly case study based– concentrating on the areas where things are going wrong – giving the knowledge and tools to put them right!
A basic understanding of UC is assumed ie Who has to claim. Monthly Assessment Periods. How it is calculated.....

Click here for a printable version of the outline.
 

Outline of Day

 
9.30am            Introductions and Expectations
 
9.40am            Claiming Review
                        Who has to claim UC                                                  
                        SDP gateway - taking advantage of the rules
                        Mixed age couples                                                                                                  Making sure only those who have to claim do claim                   
                        Case Studies

11.00am          Break

11.15am          Claims- Getting it right
                        Making the claim
                        Claims wrongly being closed – how to challenge this
                        Better off / worse off
                        Case Studies
 
12.45am          Lunch              
 
1.30pm            What’s going wrong? To include:
                        Moving from ESA to UC – ensuring the award is correct
                        How New-Style ESA works with UC
                        Carers
                        Untidy tenancies – getting the rent covered
                        Housing Costs Contributions
                        Child care costs
                        Issues for EEA
                        Case Studies

2.45pm            Break

                       What you need to know. To include:
                       ‘Relevant benefit’ rules
                        What happens when a claimant turns PC age?
                        Workers - wages / disabled / carer
                        Reclaims
                        Case Studies
 
3.45pm           Challenging UC Decisions
                        Explicit consent
                        Requesting MR
                        Appeals
                        Complaints
                        Hints and Tips
 
4.30pm            Close

What delegates have said about this course:

"Great course - so useful to look at UC in this detail and using case studies. Everything was brilliantly explained - I will definitely be using this in my day job!"

"Loved being able to ask questions - and get answers from a knowledgable trainer."

 

 
To book this course in-house for just £965+vat for up to 16 delegates please....

Call us now on: 01756 796394 or email: training@housingsystems.co.uk
Information
Tools
Confidence
"I have worked in housing for over 30 years and this is the best benefits training I have ever had."

Shoreline Housing
Find out more about our in-house training...........click here
If you would like to learn more about our services just ask for an information pack - email us at: info@housingsystems.co.uk
In-house course
Universal Credit is more complex than anyone expected and those complexities are causing huge problems for claimants.


Many are not aware why the problem has arisen or how to deal with it.

Some don't even know that they are missing out on money they are entitled to.

This course aims to give delegates the knowledge and confidence to tackle these issues. 

Devised especially for those staff who have a basic knowledge of Universal Credit and are now ready to delve into the complexities of the system that they need to know for their job.

This course aids learning by using case studies and discussion and is different to most other UC training.

You will not be disappointed if you book this course.

Book this course in-house for just £965+vat (for up to 16 delegates).