Universal Credit is more complex than anyone expected and those complexities are causing huge problems for claimants.
Many are not aware why the problem has arisen and how to deal with it.
Some don't even know that they are missing out on money they are entitled to.
This course aims to give delegates the knowledge and confidence to tackle these issues.
Devised especially for those staff who have the basic knowledge on Universal Credit and are now ready to delve into the complexities of the system.
This is very much a hands on, interactive day - no powerpoint in sight - that aids learning and is very different to any other UC training they will have attended.
You will not be disappointed if you book this course.
It can either be delivered from a 'Live'/Gateway or 'Full'/Digital UC service perspective - the choice is yours.
All we need is a large training room with plenty tables!