As soon as you become aware that HB has stopped for a claimant you need to contact them to find out why it's stopped and help them ensure they receive any HB that they are entitled to and get the payments re-instated if this is possible.
If the HB payments have stopped because a working age claimant has had a change in their circumstances, then you will need to work out whether this means they now need to claim Universal Credit instead.
If they do need to claim Universal Credit instead then it is worth ensuring that they have received their full HB entitlement ie right up to the day before they claimant- including any two week run-on (click here
) that they may be entitled to.
If they don't need to claim Universal Credit (and not all changes in circumstances will trigger a new claim - click here
- or see our "mapping tool" here
- then you'll need to see if it is possible get the HB award de-suspended / reinstated to avoid the need for a fresh claim and perhaps a gap in entitlement.
HB payments stop for a variety of reasons, the main ones being those given below: